UAE | Kaheelah Suite
24/7 registeration available
(+971) 50 803 1959

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Terms and conditions

Welcome to Kaheelah Auction, your premier destination for purchasing high-quality Arabian horses from Dubai Horses Stud. By using our website and services, you agree to the following terms and conditions:

Auction Types

Kaheelah Auction offers three types of auctions: offline, online, and silent auctions. Each auction type has its own rules and procedures, which will be clearly stated on the website.


To participate in any auction, you must first verify your email and phone number. This is to ensure that we can contact you in case of any updates or issues related to your bids.


To participate in an auction, you must pay a deposit. The deposit amount will vary depending on the auction, and it will be clearly stated on the website. The deposit is full-refundable upon request, and it will be applied towards your final bid if you win the auction.


By placing a bid, you are making a binding offer to purchase the horse at the amount of your bid. If your bid is the highest at the end of the auction, you will be obligated to purchase the horse at that price.

Respect for Others

We expect all bidders to treat each other with respect and to behave in a professional manner at all times. Any disrespectful or inappropriate behavior will not be tolerated and may result in the bidder being banned from future auctions.


If you win an auction, you must send the full payment within one week via cash or bank transfer. Failure to make the payment within this timeframe may result in the horse being offered to the next highest bidder, and your deposit will be forfeited.

Horse Information

All information provided about the horses is believed to be accurate and reliable, but it is not guaranteed. It is the responsibility of the bidder to perform their own due diligence on the horse before placing a bid.

Account Deletion

You have the right to delete your account at any time. To do so, please contact us at [insert email address] with a request for account deletion.

Changes to the Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on the website, and it is your responsibility to review them periodically.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Dubai Courts.

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

  Security capabilities and policy for transmission of payment card details

At Kaheelah Auction, we take the security of our customers' payment card details and personal information very seriously. We have implemented robust security measures and adhere to industry best practices to ensure the confidentiality, integrity, and protection of sensitive data during transmission. Here are the security capabilities and policies we have in place to safeguard your card data:


All payment card details transmitted between our website and our payment gateway are encrypted using secure socket layer technology (SSL) or transport layer security (TLS). This encryption ensures that the data exchanged between your browser and our servers remains confidential and protected against unauthorized access.

Payment Gateway:

We utilize a trusted and PCI DSS (Payment Card Industry Data Security Standard) compliant payment gateway to handle all payment transactions. This means that your payment card details are not stored or processed on our servers. Instead, they are securely transmitted to the payment gateway for processing, reducing the risk of unauthorized access to your card information.

PCI DSS Compliance:

We strictly adhere to the requirements of the PCI DSS to maintain a secure environment for handling payment card data. This includes implementing and regularly updating security controls, conducting regular security assessments, and maintaining a secure network infrastructure.


To further enhance the security of your card data, we employ tokenization techniques. This means that instead of storing your actual payment card details, a unique token is generated and used to represent your card information. This token is meaningless to any potential unauthorized users and helps to minimize the risk associated with storing sensitive card data.

Employee Access Controls:

Access to payment card details and customer information is restricted to authorized personnel only. Our employees undergo rigorous training on data security and privacy practices, and access to sensitive data is granted on a need-to-know basis. We enforce strict employee confidentiality agreements and regularly monitor access logs to detect and prevent any unauthorized activity.

Regular Security Audits:

We conduct regular security audits and vulnerability assessments to identify and address any potential weaknesses in our systems. This includes testing for vulnerabilities, implementing patches and updates, and continuously monitoring our infrastructure for any suspicious activities.

Compliance with Data Protection Laws:

We comply with all applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) if applicable. We handle your personal and payment card data in accordance with the relevant legal requirements, ensuring your privacy and data protection rights are upheld.

Incident Response:

In the event of a data breach or security incident, we have an established incident response plan in place. This plan includes prompt identification and containment of the breach, notification of relevant authorities, and timely communication with affected customers to mitigate any potential risks.

Customer Responsibility:

While we take extensive measures to protect your card data during transmission, we also encourage our customers to play an active role in safeguarding their information. It is important to ensure that your devices and internet connections are secure, regularly update your passwords, and refrain from sharing your account details with unauthorized individuals.

By implementing these security capabilities and policies, we strive to provide our customers with a secure environment for transmitting payment card details. We are committed to maintaining the confidentiality and integrity of your information and continuously improving our security measures to address emerging threats.

If you have any further questions or concerns regarding our security practices, please feel free to contact our customer support team.